FAQs

What do I do if I have an emergency outside surgery hours?

 

Outside surgery hours call - 01620 822262

 

At Links Vet Group we operate our own emergency out of hours service staffed by our own vets. This ensures that you’ll always been seen locally by a familiar vet who has access to your pet’s full medical history. As you’ll be seen locally at our Haddington animal hospital it is less stressful for both you and your pet than taking your sick pet into Edinburgh in the middle of the night.

 

If you are a member of the Links Health Care Plan you can save 12.5% on our Emergency Out of Hours Service. 

 

 

What do I do if I have an emergency during surgery hours?

 

For emergencies during surgery hours call:

 

 

Haddington: 01620 822262

 

 

Directions

 

Musselburgh: 0131 665 3343

 

 

Directions

 

North Berwick: 01620 894471

 

 

Directions

 

Dunbar: 01368 860461 or 01620 822262

 

 

Directions

 

 

 

Who will attend to my pet if he needs an emergency out of hours appointment?

 

At Links Vet Grop we operate our own emergency out of hours service so you will always be seen by one of our own vets who has access to your pet's medical history.

 

If your pet needs emergency out of hours care call the emergency number 01620 822262

 

When do I pay for treatment?

 

Full payment is required at the time of consultation.

If insured with Petplan or Stoneways we just ask that you pay the policy excess at the time of treatment and we will make the insurance claim on your behalf. Unfortunately this arrangement doesn’t exist with other insurance providers and we do ask for full payment at the time of treatment.

Please contact your insurance company as soon as possible to request a claim form which will speed up your claim and enable your insurance company to reimburse you as quickly as possible.

 

Does the practice have any specialists?

 

Yes, we have a variety of consultant specialists who your pet can be referred to if their condition is particularly complex.  

 

Our specialists in dermatology, cardiology, internal medicine and behaviour can each be consulted at our Haddington surgery. 

 

 

What are the savings of the Links Health Care Plan?

You can save at least 25% off essential preventative health care including annual booster vaccinations and flea and worm prevention.  For more information click here

 

Can I arrange pet insurance through the practice?

 

Full payment is required at the time of consultation.

 

If insured with Petplan or Stoneways we just ask that you pay the policy excess at the time of treatment and we will make the insurance claim on your behalf. Unfortunately this arrangement doesn’t exist with other insurance providers and we do ask for full payment at the time of treatment.

 

Please contact your insurance company as soon as possible to request a claim form which will speed up your claim and enable your insurance company to reimburse you as quickly as possible.