When do I pay for treatment?

Full payment is required at the time of consultation.

If insured with Petplan or Stoneways we just ask that you pay the policy excess at the time of treatment and we will make the insurance claim on your behalf. Unfortunately this arrangement doesn’t exist with other insurance providers and we do ask for full payment at the time of treatment.

Please contact your insurance company as soon as possible to request a claim form which will speed up your claim and enable your insurance company to reimburse you as quickly as possible.