Terms & Conditions

This page sets out the following:

A. Terms and Conditions of using the Links Vet Group website
B. Terms of Business of the Links Vet Group
C. Terms and Conditions of the Links Vet Group online shop

A. Our Terms and Conditions of website use: tells you the terms of use on which you may access the Links Vet Group website.

Definitions: In these Terms and Conditions and in the Privacy Notice, Links Vet Group and is referred to as "Links" or ‘’Links Vet’’ or "we" or "us". Please read these Terms and Conditions of use ("Terms") carefully before using our website. By using our website, you accept these Terms and the Privacy Notice, and agree to abide by them. If you do not agree with these Terms, you must not use our website.
Personal data: You agree that when using our website, we may collect personal data from you. A description of how we will use your personal data can be found in our Privacy Notice.

Your obligations: In using our website, you must:

  • Use our website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of our website by, any third party;
  • Not engage in any conduct which is unlawful, or which may harass or cause distress or inconvenience to any person;
  • Not upload, post, transmit or distribute any material or information (i) where you do not own or have the right to use the intellectual property rights in that material or (ii) which is unlawful or which is potentially harmful, threatening, abusive, libellous, defamatory, pornographic or otherwise obscene, racially or ethnically or otherwise objectionable, or damaging to the reputation of Links Vet Group;
  • Not interfere with, damage or disrupt any part of our website, any equipment, systems or network used to operate our website;
  • Not transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer or hardware;
  • Use current virus checking software; and
  • Not reproduce, duplicate, copy or re-sell any part of our website.
  • Disclaimer: The information materials and opinions contained on this website and related websites are for general information purposes only, are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Links Vet Group makes no warranties, representations or undertakings about any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content), or any content of any other web site referred to or accessed by hypertext link through this website.
  • Links Vet Group does not accept any responsibility for any loss which may arise from reliance on information or materials published on this website. If you wish to find out more about the information in the materials published, please contact a Links Vet Group partner.
  • Certain parts of this site and related websites link to external internet sites, and other external internet sites may link to this website. Links Vet Group and any other Links Vet Group entity are not responsible for the content of any external internet sites.
  • We cannot guarantee that our website and any documents, files and information hosted or downloaded from this site will be free from viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware and other harmful programmes or computer code designed to adversely affect the operation of any computer software or hardware. We are not liable for any loss, which may be suffered by any person arising from any such harmful code or computer code.
  • Links to other websites are provided for information only. We have no control over the content of the websites linked to, and accept no responsibility for material found on them or for any loss or damage that may arise from your use of them.
  • Copyright: The copyright in the content of all the pages on our website is owned by us. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions. All our rights are reserved. We allow you to carry out the following actions:
  • View and display the content of our website; and
  • Print or download to a local or network hard drive extracts from or whole pages for your personal use provided that you do not delete the copyright notice (for example, "© Links Vet Group 2013") from printouts and downloads.
  • You are not allowed to:
  • Modify the paper or digital copies of any material you have printed off or downloaded in any way without our prior written consent. You are not permitted to incorporate any materials, or any part of the materials, from our website as part of any other work or publication, whether in hard copy, electronic or any other form; or
  • Distribute or copy any part of our website for any commercial purposes.
  • The names and logos identifying our website and Links Vet Group are owned by us.
  • Changes to Terms: We may revise these Terms and Conditions by amending this page. Please check this page from time to time for any changes we have made, as they are binding on you.


B. Terms of Business of the Links Vet Group

  1. Fees. All professional fees, medications and reception sales are subject to VAT at 20%. Fee levels are determined by the time spent on a case, and in the case of surgical cases, by the complexity of the surgery. Fees will also be applied in respect of drugs, materials, consumables and diets used. We reserve the right to charge for verbal advice, including by telephone. Our written fee list is available on request. You are entitled to a detailed fee note for every consultation, surgical procedure or transaction with us.
  2. Methods of payment. Accounts are due for settlement at the end of the consultation, the discharge of your pet from the surgery, or upon supply of any goods. You may settle the account with cash, credit/debit cards (Mastercard, Visa, Delta, Maestro, Solo, Electron) or cheque with current bankers card up to the guarantee limit. All products supplied remain the property of Links Vet Group until paid for in full.
  3. Estimates of Costs. A written estimate as to the probable costs of treatment is available on request. Please remember that any estimate is approximate, for guidance, and that additional costs may be incurred after treatment/investigations reveal additional issues.
  4. Settlement Terms. Any accounts agreed, must be paid within 14 days of the original invoice. Unpaid accounts will be referred to a debt collection agency, and further charges will be applied in respect of the costs associated with collecting the debt and associated court expenses etc. Any cheque returned by our bank as unpaid, Credit Card not honoured, or cash tendered and found counterfeit, will result in restoration of the original invoice along with further charges to cover the associated administrative costs.
  5. Inability to pay. If for any reason, you are unable to settle your account as specified, please discuss the matter as soon as possible with a member of staff in order to minimise further administrative costs being incurred. Please note that part payments, or payments by instalment can only be sanctioned by express permission of the partners.
  6. Pet Health Insurance. If your animal is insured with Petplan or Stoneways we ask that you pay the policy excess at the time of treatment and we will make the insurance claim on your behalf. Unfortunately this arrangement does not exist with other insurance providers and we do ask for full payment at the time of treatment. Please contact your insurance company as soon as possible to request a claim form which will speed up your claim and enable your insurance company to reimburse you as quickly as possible.
  7. Ownership of Records, Radiographs and similar records. Case records and similar documents are the property of Links Vet Group, and will be retained by us. On request, copies, with a summary of the history, will be passed directly to another veterinary surgeon giving a second opinion. Radiographs and results of all other tests we have performed remain the property of Links Vet Group, even though we have raised an invoice for undertaking and interpreting these procedures. The results will be passed direct to another veterinary surgeon if a second opinion is sought.
  8. Prescriptions. Prescriptions are available for any Prescription Only Medicine (POM-V, POM-VPS or NFA-VPS) required to treat any animal under our care (POM-V only). These medicines may be obtained from us or you may ask for a written prescription to obtain these medicines from another veterinary surgeon or pharmacist (or merchant (POM-VPS, NFA-VPS). A fee is chargeable for the prescription itself. Consultation fees will apply in either case. Please refer to the notice in reception.
  9. Repeat Prescriptions. Prescriptions for POM-V medicines may be repeated at our discretion, to animals under our care, after a clinical assessment of the case. Regular chargeable check-ups are required, at intervals no more than every 3 months. POM-V medicines may be dispensed in amounts sufficient for up to 3 months treatment, at our discretion. Variations may apply according to our clinical assessment of the case.
  10. Out of Hours service. Links Vet Group undertakes its own out of hours service. The duty vet will be contacted by our pager service, whose number is given on our answermachine after hours. The vet will contact you and decide whether the animal is best seen at one of our surgeries or at home. In most situations, pets are more effectively assessed and treated at our main surgery, where nursing assistance and inpatient facilities are available. For patients hospitalised, the vet will decide what re-examination interval are appropriate, following a full clinical assessment of the case. There is not usually any staff on permanent vigil throughout the night, but care and assessments are given according to clinical needs.
  11. Complaints and Standards. Links Vet Group aim to provide the highest standard of care for you and your animals, and we hope that you never have cause to complain. However, any complaint should in the first instance be made in writing to the partners. If the problem is not resolved at this stage, you may wish to contact our governing body, the Royal College of Veterinary Surgeons.
  12. No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice partners. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in anyway.

C. Terms and Conditions of the Links Vet Group online shop

To view the Terms and Conditions of placing an order online click here