Please note, we can only accept referrals from referring veterinary surgeons. If you are concerned about your pet’s health, please contact your vets in the first instance and if appropriate, they will then refer your pet to us.

Before your appointment, our referral vet will have reviewed the letter and case details sent by your own vet, and when you arrive, he/she will sit down with you to discuss your pet’s problems in depth. This often takes 30 minutes or longer. After examining your pet, the vet will explain the options for investigation and treatment, and the cost of the procedures will be discussed with you. Your pet may then be admitted for investigation and/or treatment. If your pet needs to stay overnight, we will organise all bedding and food, unless they are on a special diet, in which case, please bring enough for their stay.

It is ideal if the person who is most familiar with your pet’s condition attends the consultation.

Please withhold food from 10:00pm the evening before your consultation. Water should always be made available. If your pet has any underlying conditions, please contact your vet about feeding.

Please bring your insurance claim form and your policy details with you. For further clarity on our insurance procedures please see our Insurance section.